Grass is always greener on the other side

The title of this blog could apply to anything … but in this case, it applies to Cable TV/Internet.  In the Bay Area, the Cable provider is Comcast.  Yes, we all like to punch Comcast in the gut, complain about how bad their customer service is … and I am one of those … but man, I found something even worse.

I went to visit dad in LA, and in LA, the cable provider is Charter Communications … yeah, the same one who just got FCC approval to buy and take over Time Warner Communications.  Well, when I arrived, I found out Cable TV service is out … not only that, but Internet is also down.  Their phone is also down (but we don’t have that service, so at least we didn’t have to worry about that).

I went to their web site, to see if I can find any outage information.  Oy vey … You can’t even get support for a network problem.  How did I find outage information?  Not on the http://www.charter.net web site … no, I had to go to http://downdetector.com/status/charter-communications.  No, it’s not a Charter web site … at least with Comcast, they have a section on their web site, where you could check for status of the connection, and determine if there is an outage … but with Charter, you had to check through third party sites.

They didn’t even publish a phone number to report a problem.  I had to find the local Charter office, then call a 888 number … not a local number, but a 888 number, where I was able to get to support.  Then, they said they detected a service outage in my area.  However, they don’t allow me to speak to a live person.  Eventually, after about 3 subsequent calls, I found there was a fiber cut, which was affecting multiple areas … constituting most of San Gabriel Valley area.

So go ahead, complain if you want to about Comcast, but be careful what you ask for.  With this small sampling, Comcast is not that bad .. Charter … oof.  I wonder how Customer Service is with Cox, or Centurylink.  Why do cable providers strive to have bad customer service?

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