I’ve read posts from many of my friends that swear by a favorite LBS (Local Bike Shop), but I can’t say that I really found one … until now. I bought my Volagi Liscio from these guys, and they are great.
They started out as a Tandem bike dealer, but they have extensive experience in all types of bikes. Going into the bike shop is a great experience, and extremely friendly staff. Bryon, the owner, is extremely knowledgeable. Steve, the service manager, does incredible work. My LBS is not too local though, it’s a 1 hour drive for me. However, for good service, I will make the drive. Besides, it’s a good excuse to go and do Mt. Diablo, and bring it in the shop after finishing the climb.
One time, I was complaining about some creaks in my new Volagi. They meticulously went through every possible component that could cause the noise. In the end, it was a matter of lubing the seat post (there was also a possibility that trimming the length of the seat post would be needed, but luckily, we didn’t have to do that).
When I brought my bike in for a tune up, I brought it in at 4 pm on a Sunday. Bryon asked when I would need it, and I said before Saturday, so they estimated Friday for completion. Much to my surprise, I get a call on Tuesday, but I was swamped that day, and I had to call them back on Wednesday. They had the bike ready by Tuesday … wow! I’m impressed! They will do anything to get you your bike ASAP. Normally, I would have to schedule to bring in the bike (if I’m lucky, they’ll take it in the middle of the next week). But here, I brought it in, and got it back in 2 days. They far exceeded my expectations.
Oh, did I mention they offer you free coffee? Just awesome.
And how did the tune up turn out? Well, 3,873 miles, 305,971 feet of climbing, I had to get a chain replaced, and front disc brakes replaced.